The Order Process
1. Contact our team
Our friendly team are ready to assist you with your enquiry. We always try to provide you with an estimation for your project.
We will need to know a basic design and approximate measurements to do this.
But if not, our team can start from the drawing board and guide you through the process.
2. Site Survey
This is a service we provide at your convenience with no obligation.
Paul will meet with you to listen to your project ideas, expectations and discuss pertinent factors.
Our site survey consists of taking all the required measurements, assessing ground conditions, evaluating existing structures and surroundings.
We also take this opportunity to show you samples, sketches or a gallery of similar projects to help you visualise your finished design.
3. Quotation
With our professional understanding of drawings and the mechanics of steel fabrication, we will prepare how to take your project forward.
Your quotation will include a full product description, a sketch detailing measurement, product cost & installation cost.
Your project is completely bespoke, any changes and adjustments can be made to meet your requirements.
We aim is provide your quotation within 3 working days.
4. Order
Should you wish to proceed with your project, we politely ask for a 50% deposit to secure your place in production.
At this stage we will inform you of your estimated completion date. Our team work extremely hard to meet this target. Our general lead time is 3-5 weeks from the point of order.
Our customers are welcome to come into the workshop to see the progress of their product should they wish to. We can provide a convenient appointment for this or, alternatively, we can provide updates by email or telephone.
Our team are always happy to help you with any questions that you may have, so please don’t hesitate to contact us.
5. Installation
We can simply supply your project delivering it to your door, or you have the choice to use our first-class installation service which is carried out by our own team of specialised installers.
This service will occur an additional fixed charge so you can have peace of mind of the exact costs involved.
We also work closely with a fully qualified electrician for the installation of electrically operated gates.
Our friendly team will bring your project to life, leaving your outdoor space tidy & transformed!
6. Keep in touch
After we have ensured that you are happy with your project, we will send your final invoice that we kindly ask to be settled within 7 working days.
We have been providing services throughout Norfolk for the last 30 years.
So please be rest assured that we are always at the end of the phone should you have any queries or questions about your project, or should you wish us to assist you with something new!
7. Leave a review
Lastly, your feedback is important to us, we strive to achieve a positive experience from start to finish so your opinion truly matters.